International SE Voice Routing

This page is used to route interactions on the B32 demo instance for International Voice POCs. The script uses the table below to match an incoming number (ANI) to an SE, from which it sets the inbound voice skill (opt 1) & the script for individual SE routing (opt 4).

The script is a communal resource & is available on the following numbers:

• +442045717954 - UK
• +33188241799 - France
• +446996759081 - Germany

Options on this number currently are:

1. Direct route to agent
2. ConnectLingua - subject to testing
3. Dynamics - subject to testing
4. Route to SE's custom script

To make use of this script, please add your details to the table below & save the page. Your ANI will be the phone number you will call in from. If you have multiple mobiles / numbers, add a second / additional row(s).