One Travel Native Guide Test
Frequently Asked Questions: Manage My Booking
Changes and cancellations
What do I do if I need to change or cancel my booking?
To change or cancel your booking contact us.
Airline or supplier charges and cancellation fees may apply. Refunds will only be provided by the airline or supplier in accordance with their terms and conditions.
Refunds can take up to eight weeks to process. We will advise you of any extra charges or fees that will apply to your refund.
Refund payments will be made to the original form of payment.
If I make a mistake in my booking what can I do?
Please contact American Express using the telephone number provided in your booking confirmation email.
Making a booking
I’m having issues completing a booking on the site, what should I do?
If you are experiencing problems completing a booking on the American Express Travel website, please try again after clearing your cookies or try an alternative web browser. If the problem persists please contact us.
How will I know my booking has been confirmed?
We’ll confirm your booking with an itinerary confirmation email. If you do not receive this within 24 hours of making your reservation please contact us.
Why did I not receive an email after completing my reservation?
Once your booking is complete American Express Travel Online will send an email to confirm your booking. It may take up to 30 minutes to receive it.
If you do not receive your booking confirmation email within 24 hours of making your reservation, please contact us.
What services can I book on this site?
On American Express Online Travel you can book flights, accommodation & self drive car.
Can I add travelers to my existing booking?
You cannot add travelers to your existing reservation so you will need to make a new booking for the additional travelers. For new booking, best available rate will apply.
Can I make a booking for someone else?
Cardmembers making a reservation for a third party, should log in before making the reservation. When not logged in and making a booking for someone else, the Cardmember must be part of the travelling party.
Do I need to be registered with American Express to make a booking?
No, you can still make a booking without being registered.
I saw a lower fare on another website, can you make a price match?
No, unfortunately we do not offer price match.
How does your site arrange search results?
Our site automatically sorts results by cheapest option based on your search criteria. If you are a Centurion or Platinum Cardholder searching for a Hotel, the site will show the Fine Hotel & Resorts and The Hotel Collection properties first.
What if my American Express Card/Account isn't found in the drop down menu during check-out?
You must be logged in and have your American Express Card(s) registered online for your Card(s) to appear in the Credit Card drop down list on the purchase page for air, car, and/or hotel reservations.
If you’ve logged in and your American Express Card(s) is still not appearing in the drop down list, you can enter it manually for payment, or call the number on the back of your Card for assistance.
How can I pay for the charges associated with changing my booking?
Any charges incurred by changing your booking will be charged to the same Card used to pay for the original booking.
My itinerary
How do I access and print my itinerary?
Please log in to our “Manage My Bookings” page to see the link to access and print your itinerary from there.
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Amelia
SmartAssist