Bluetooth Pairing
Getting Started
To use any of the phone features for Merge®—such as making a call or receiving a text message—you must first connect, or "pair" your Bluetooth®-enabled phone. Pairing is what allows Bluetooth devices to communicate securely with each other.
Please note that SYNC can make and receive calls using only one paired phone at a time.
The phone pairing process varies depending on your vehicle model and year and/or the version of SYNC Technology your vehicle is equipped with.
If you have a vehicle with SYNC 4 Technology* (SYNC 4 or SYNC 4A), then welcome to the future, now. To pair your Bluetooth-enabled Apple® or Android™ compatible device, follow the set of instructions on our dedicated SYNC 4 Technology page.
Compatibility
Check your that your phone is compatible.
If you have a 2017 model year SYNC-equipped vehicle or newer, or one of the 2016 and 2015 vehicles listed below, follow the first set of instructions.
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2016 model year, SYNC-equipped Escape, Explorer, Edge, F-150, Focus, and Mustang.
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2015 model year, SYNC-equipped Edge, F-150, Focus, and Mustang.
If you have an older vehicle that is not listed above, follow the second set of instructions.
First set of instructions
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Turn on your
- Mobile phone
- Vehicle
- Radio/SYNC
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Enable your phone’s Bluetooth feature and ensure your phone is discoverable or visible.
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Press the Phone button to access the Phone Menu.
If no phones have been paired, Please add a phone displays.
Press Add. -
SYNC prompts, "Search for SYNC on your device and select SYNC once it is found.”
From your phone’s Bluetooth menu, search for SYNC and select it.
A six-digit number (PIN) displays on the SYNC screen for three minutes, during which time SYNC actively seeks for the same number from your phone.
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Confirm that the number (PIN) displayed matches on both SYNC and your device.
If no PIN appears on your device, but you are prompted to enter a PIN on your phone, type the six-digit number displayed by SYNC.
Upon successful pairing, a message displays confirming the phone is connected.
SYNC may prompt you with more phone options, like automatic phonebook download.
If you activate the automatic phonebook download feature, each time you connect your phone to SYNC, it automatically transfers your recent call history and any changes you make to your phonebook contacts.
A pop-up message may appear on your phone requiring you to grant access to SYNC. Choose yes.
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The system displays the Phone Menu once the phone is successfully paired and connected. (The menu list options, such as: Dial a number, Redial, Phonebook, Text Messages, Bluetooth devices, Phone Settings.)